When i got dish i was suppost to get all these...
A DISH customer review by GetHuman user ~Ozz from November 13th, 2017
Background on ~Ozz's case
GetHuman: ~Ozz - can you tell our other DISH customers when your case took place?
~Ozz: Yeah. It was late at night, on November 5th.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~Ozz a list of common DISH problems)
~Ozz: "Account Access" was why I was trying to call.
~Ozz's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ozz: When i got dish i was suppost to get all these HD channels but i got ** channels!Then while explaining on phone they turned my t.v off and then hung up.Then mail comes and they billed me over ***.** dollars for service i didnt have but * hours.Of course i get a letter a week later begging me back and ill save almost *** dollars in savings funny same amount they tryed to get me to pay.Never let them auto your payment out of your account.Dont pay on phone because they sell your private info as phone address for profit and yes its true i had a pre pay phone with no name address ect so ppl wouldnt be calling me on my personal cell,but they gave it out! ** years and i still get nothing free.No dvr a thank you and never a late bill.But if your new you get all kinds of free stuff.Funny long term ppl should get that,not ppl that sign up use up all the free channels then dont pay!Thanksgiving they ran a code for hackers and my box freezes every hour for * days now.Ive droped from ** a month to
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~Ozz: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ozz: I'd give them a five out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~Ozz: For that I would say one out of five.
GetHuman: And finally- any advice for other DISH customers?
~Ozz: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ozz taken from his DISH customer service problem that occurred on November 5th, 2017.