Decorview: I have been attempting to get my customer windo...
A Decorview customer review by GetHuman user ~annoyed in NY from November 26th, 2017
Background on ~annoyed in NY's case
GetHuman: ~annoyed in NY - can you tell our other Decorview customers when your case took place?
~annoyed in NY: Sure. It was evening, on November 20th.
GetHuman: Did you reach out to Decorview, and if so, how?
GetHuman: And which of these common Decorview customer issues best describes the reason you wanted to talk to them?
(Shows ~annoyed in NY a list of common Decorview problems)
~annoyed in NY: "Returns" was why I was trying to call.
~annoyed in NY's review of Decorview customer service
GetHuman: So how would you sum up your experience for GetHuman's Decorview customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~annoyed in NY: I have been attempting to get my customer window treatments re-installed for over * month. They took $***.** to have them re-installed and now no one calls me back, the installer says "I do not have the workorder" even when I confirm the date - no one comes to my home to re-install the window treatments. I am going to the Consumer Protection Office next if I do not hear from an installer and these window treatments are not re-installed immediately
GetHuman: Let's quantify your experience contacting Decorview. On a scale of 1 to 5, how easy is it go get help on a Decorview problem?
~annoyed in NY: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~annoyed in NY: I'd give them a four out of five on communication.
GetHuman: And what about Decorview's ability to quickly and effectively address your problem?
~annoyed in NY: For that I would say one out of five.
GetHuman: And finally- any advice for other Decorview customers?
~annoyed in NY: Call them early in the day or late. Don't forget any personal or account information you might need for Decorview to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~annoyed in NY taken from his Decorview customer service problem that occurred on November 20th, 2017.
Decorview
1.00 of 5 stars | 4 reviews
~annoyed in NY's Decorview Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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