Dell - Tech Support: This review is for an excellent experience with...
A Dell - Tech Support customer review by GetHuman user ~BD in Hendersonville, NC from November 2nd, 2017
Background on ~BD in Hendersonville, NC's case
GetHuman: ~BD in Hendersonville, NC - can you tell our other Dell - Tech Support customers when your case took place?
~BD in Hendersonville, NC: Sure. It was morning, on October 31st.
GetHuman: Did you reach out to Dell - Tech Support, and if so, how?
GetHuman: And which of these common Dell - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~BD in Hendersonville, NC a list of common Dell - Tech Support problems)
~BD in Hendersonville, NC: "Appointment Setup" was why I was trying to call.
~BD in Hendersonville, NC's review of Dell - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BD in Hendersonville, NC: This review is for an excellent experience with a Dell Tech (Rensi *******)! This tech was extremely knowledgeable, courteous, friendly, and resolved my driver issue in a matter of minutes. What an asset to Dell, Rensi is! I was ready to throw my computer out the window exhausted at trying to get "sound' back, and hours spent trying all the advice on the blogs and nothing worked and out of desperation called Dell and within minutes the issue was resolved! Thank you Rensi! DELL ROCKS!
GetHuman: Let's quantify your experience contacting Dell - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Dell - Tech Support problem?
~BD in Hendersonville, NC: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BD in Hendersonville, NC: I'd give them a five out of five on communication.
GetHuman: And what about Dell - Tech Support's ability to quickly and effectively address your problem?
~BD in Hendersonville, NC: For that I would say two out of five.
GetHuman: And finally- any advice for other Dell - Tech Support customers?
~BD in Hendersonville, NC: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BD in Hendersonville, NC taken from his Dell - Tech Support customer service problem that occurred on October 31st, 2017.