Dell: I bought leptop from last ** months and i call...
A Dell customer review by GetHuman user ~47k1bs1 from November 15th, 2017
Background on ~47k1bs1's case
GetHuman: ~47k1bs1 - can you tell our other Dell customers when your case took place?
~47k1bs1: Yup. It was afternoon, on November 5th.
GetHuman: Did you reach out to Dell, and if so, how?
GetHuman: And which of these common Dell customer issues best describes the reason you wanted to talk to them?
(Shows ~47k1bs1 a list of common Dell problems)
~47k1bs1: "Returns" was why I was trying to call.
~47k1bs1's review of Dell customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~47k1bs1: I bought leptop from last ** months and i call ed service center * times but i didn't get any proper reply and in december-**** i sent to DELL CO for repair my leptop,but I have still same problem with my leptop, and I request * times replace my Leptop, but they don't want to replace my leptop, so, thiis big co. stiling money from costmer. I am very very upset weih DELL CO
GetHuman: Let's quantify your experience contacting Dell. On a scale of 1 to 5, how easy is it go get help on a Dell problem?
~47k1bs1: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~47k1bs1: I'd give them a five out of five on communication.
GetHuman: And what about Dell's ability to quickly and effectively address your problem?
~47k1bs1: For that I would say one out of five.
GetHuman: And finally- any advice for other Dell customers?
~47k1bs1: Call them early in the day or late. Don't forget any personal or account information you might need for Dell to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~47k1bs1 taken from his Dell customer service problem that occurred on November 5th, 2017.