Dell: my laptop is not work properly and opening of...
A Dell customer review by GetHuman user ~shyam nandan kumar from November 6th, 2017
Background on ~shyam nandan kumar's case
GetHuman: ~shyam nandan kumar - can you tell our other Dell customers when your case took place?
~shyam nandan kumar: Sure. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to Dell, and if so, how?
GetHuman: And which of these common Dell customer issues best describes the reason you wanted to talk to them?
(Shows ~shyam nandan kumar a list of common Dell problems)
~shyam nandan kumar: "Technical support" was why I was trying to call.
~shyam nandan kumar's review of Dell customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shyam nandan kumar: my laptop is not work properly and opening of its window takes much more time.currently my laptop in warranty period and my present address is skuast-k foa&rrs wadura sopore.I purchased this laptop at patna.
GetHuman: Let's quantify your experience contacting Dell. On a scale of 1 to 5, how easy is it go get help on a Dell problem?
~shyam nandan kumar: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shyam nandan kumar: I'd give them a three out of five on communication.
GetHuman: And what about Dell's ability to quickly and effectively address your problem?
~shyam nandan kumar: For that I would say one out of five.
GetHuman: And finally- any advice for other Dell customers?
~shyam nandan kumar: Call them early in the day or late. Don't forget any personal or account information you might need for Dell to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shyam nandan kumar taken from his Dell customer service problem that occurred on November 3rd, 2017.