Ordered toner for Dell printer from Dell. Webs...
A Dell customer review by GetHuman user ~Dog Star from November 25th, 2017
Background on ~Dog Star's case
GetHuman: ~Dog Star - can you tell our other Dell customers when your case took place?
~Dog Star: Yes I can. It was evening, on November 19th.
GetHuman: Did you reach out to Dell, and if so, how?
GetHuman: And which of these common Dell customer issues best describes the reason you wanted to talk to them?
(Shows ~Dog Star a list of common Dell problems)
~Dog Star: "Technical support" was why I was trying to call.
~Dog Star's review of Dell customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dog Star: Ordered toner for Dell printer from Dell. Website said *-* business days. Order confirmation showed ** days. At ** days out, Dell indicated further delay of * days. **Email support said ** hour response. At ** hours, finally received pandering email. Phone hold was extensive. Finally got through and canceled order.**Staples delivered in ** hours.
GetHuman: Let's quantify your experience contacting Dell. On a scale of 1 to 5, how easy is it go get help on a Dell problem?
~Dog Star: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dog Star: I'd give them a five out of five on communication.
GetHuman: And what about Dell's ability to quickly and effectively address your problem?
~Dog Star: For that I would say one out of five.
GetHuman: And finally- any advice for other Dell customers?
~Dog Star: Call them early in the day or late. Don't forget any personal or account information you might need for Dell to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dog Star taken from his Dell customer service problem that occurred on November 19th, 2017.