Dell: The CSR said he couldn't help me, even though I...
A Dell customer review by GetHuman user ~Kelley from November 24th, 2017
Background on ~Kelley's case
GetHuman: ~Kelley - can you tell our other Dell customers when your case took place?
~Kelley: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Dell, and if so, how?
GetHuman: And which of these common Dell customer issues best describes the reason you wanted to talk to them?
(Shows ~Kelley a list of common Dell problems)
~Kelley: "Complaint" was why I was trying to call.
~Kelley's review of Dell customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kelley: The CSR said he couldn't help me, even though I was transferred to this number by a different Dell CSR. The CSR at this number transferred me to another department, who couldn't help and then transferred me to yet another department, who dropped the call.
GetHuman: Let's quantify your experience contacting Dell. On a scale of 1 to 5, how easy is it go get help on a Dell problem?
~Kelley: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kelley: I'd give them a two out of five on communication.
GetHuman: And what about Dell's ability to quickly and effectively address your problem?
~Kelley: For that I would say five out of five.
GetHuman: And finally- any advice for other Dell customers?
~Kelley: Call them early in the day or late. Don't forget any personal or account information you might need for Dell to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kelley taken from his Dell customer service problem that occurred on November 15th, 2017.