Dell: they put you in hold and tell you your in wrong...
A Dell customer review by GetHuman user GetHuman-435195 from November 16th, 2017
Background on GetHuman-435195's case
GetHuman: GetHuman-435195 - can you tell our other Dell customers when your case took place?
GetHuman-435195: Yes I can. It was morning, on November 7th.
GetHuman: Did you reach out to Dell, and if so, how?
GetHuman: And which of these common Dell customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-435195 a list of common Dell problems)
GetHuman-435195: "Technical support" was why I was trying to call.
GetHuman-435195's review of Dell customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-435195: they put you in hold and tell you your in wrong dept and they want to call you back which they don't - Tech dept don't know anything but how to take up hours of your time and never resolve trying to hook up one of they piece of **** wireless printers - three diff phone time and now dell won't except return - I will promptly throw it in the garbage.
GetHuman: Let's quantify your experience contacting Dell. On a scale of 1 to 5, how easy is it go get help on a Dell problem?
GetHuman-435195: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-435195: I'd give them a one out of five on communication.
GetHuman: And what about Dell's ability to quickly and effectively address your problem?
GetHuman-435195: For that I would say two out of five.
GetHuman: And finally- any advice for other Dell customers?
GetHuman-435195: Call them early in the day or late. Don't forget any personal or account information you might need for Dell to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-435195 taken from his Dell customer service problem that occurred on November 7th, 2017.