Delta Airlines Skymiles: Helpfull but corporate , no power to do much...
A Delta Airlines Skymiles customer review by GetHuman user ~Carbon Free Flyer from November 18th, 2017
Background on ~Carbon Free Flyer's case
GetHuman: ~Carbon Free Flyer - can you tell our other Delta Airlines Skymiles customers when your case took place?
~Carbon Free Flyer: Yeah. It was late at night, on November 11th.
GetHuman: Did you reach out to Delta Airlines Skymiles, and if so, how?
GetHuman: And which of these common Delta Airlines Skymiles customer issues best describes the reason you wanted to talk to them?
(Shows ~Carbon Free Flyer a list of common Delta Airlines Skymiles problems)
~Carbon Free Flyer: "Change Flight" was why I was trying to call.
~Carbon Free Flyer's review of Delta Airlines Skymiles customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Airlines Skymiles customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Carbon Free Flyer: Helpfull but corporate , no power to do much , kicked the can down the road to the refund department , must call again.
GetHuman: Let's quantify your experience contacting Delta Airlines Skymiles. On a scale of 1 to 5, how easy is it go get help on a Delta Airlines Skymiles problem?
~Carbon Free Flyer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Carbon Free Flyer: I'd give them a one out of five on communication.
GetHuman: And what about Delta Airlines Skymiles's ability to quickly and effectively address your problem?
~Carbon Free Flyer: For that I would say three out of five.
GetHuman: And finally- any advice for other Delta Airlines Skymiles customers?
~Carbon Free Flyer: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Airlines Skymiles to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Carbon Free Flyer taken from his Delta Airlines Skymiles customer service problem that occurred on November 11th, 2017.