Delta Airlines Skymiles: used callback feature - promised return call wi...
A Delta Airlines Skymiles customer review by GetHuman user ~TravelingJ from November 27th, 2017
Background on ~TravelingJ's case
GetHuman: ~TravelingJ - can you tell our other Delta Airlines Skymiles customers when your case took place?
~TravelingJ: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to Delta Airlines Skymiles, and if so, how?
GetHuman: And which of these common Delta Airlines Skymiles customer issues best describes the reason you wanted to talk to them?
(Shows ~TravelingJ a list of common Delta Airlines Skymiles problems)
~TravelingJ: "Change Flight" was why I was trying to call.
~TravelingJ's review of Delta Airlines Skymiles customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Airlines Skymiles customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TravelingJ: used callback feature - promised return call within ** - ** min, got callback in ** min - much shorter than projected. excellent service. highly recommend callback vs hold
GetHuman: Let's quantify your experience contacting Delta Airlines Skymiles. On a scale of 1 to 5, how easy is it go get help on a Delta Airlines Skymiles problem?
~TravelingJ: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TravelingJ: I'd give them a one out of five on communication.
GetHuman: And what about Delta Airlines Skymiles's ability to quickly and effectively address your problem?
~TravelingJ: For that I would say one out of five.
GetHuman: And finally- any advice for other Delta Airlines Skymiles customers?
~TravelingJ: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Airlines Skymiles to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TravelingJ taken from his Delta Airlines Skymiles customer service problem that occurred on November 17th, 2017.