Delta Airlines: My son was in Rome and had been trying for two...
A Delta Airlines customer review by GetHuman user ~Jordansmom from November 17th, 2017
Background on ~Jordansmom's case
GetHuman: ~Jordansmom - can you tell our other Delta Airlines customers when your case took place?
~Jordansmom: Yes I can. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Delta Airlines, and if so, how?
GetHuman: And which of these common Delta Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Jordansmom a list of common Delta Airlines problems)
~Jordansmom: "Baggage Problem" was why I was trying to call.
~Jordansmom's review of Delta Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jordansmom: My son was in Rome and had been trying for two days to request a gluten free meal on their website for his flight home. For some reason, the gluten free option was not available online. I called at *:** AM EDT and got through almost immediately. The agent spoke English very well with a slight accent. She added the gluten free meal to his reservation. This part was almost too easy. Now we will wait to see the rest of the Delta machine is actually able to provide a gluten free meal! If not, he'll be unable to eat until he gets back to the states.
GetHuman: Let's quantify your experience contacting Delta Airlines. On a scale of 1 to 5, how easy is it go get help on a Delta Airlines problem?
~Jordansmom: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jordansmom: I'd give them a five out of five on communication.
GetHuman: And what about Delta Airlines's ability to quickly and effectively address your problem?
~Jordansmom: For that I would say two out of five.
GetHuman: And finally- any advice for other Delta Airlines customers?
~Jordansmom: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jordansmom taken from his Delta Airlines customer service problem that occurred on November 10th, 2017.