Delta Airlines: Website did not have the info I needed. * minut...

A Delta Airlines customer review by GetHuman user GetHuman-215251 from October 31st, 2017

Background on GetHuman-215251's case

GetHuman: GetHuman-215251 - can you tell our other Delta Airlines customers when your case took place?
GetHuman-215251: Sure. It was afternoon, on October 21st.
GetHuman: Did you reach out to Delta Airlines, and if so, how?
GetHuman-215251: I used the 800-221-1212 number I found for on the GetHuman Delta Airlines customer phone number page I was on: Delta Airlines Customer Service Phone Number
GetHuman: And which of these common Delta Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-215251 a list of common Delta Airlines problems)
GetHuman-215251: "Make a booking" was why I was trying to call.

GetHuman-215251's review of Delta Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Delta Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-215251: Website did not have the info I needed. * minutes waiting for a customer service rep who didn't know the answer and put me on hold for ** minutes and forgot about me. Another rep answered the phone after it rang back and answered the question in * minutes. Not sure if it's the correct answer, will find out when I book my flight.
GetHuman: Let's quantify your experience contacting Delta Airlines. On a scale of 1 to 5, how easy is it go get help on a Delta Airlines problem?
GetHuman-215251: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-215251: I'd give them a four out of five on communication.
GetHuman: And what about Delta Airlines's ability to quickly and effectively address your problem?
GetHuman-215251: For that I would say three out of five.
GetHuman: And finally- any advice for other Delta Airlines customers?
GetHuman-215251: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-215251 taken from his Delta Airlines customer service problem that occurred on October 21st, 2017.

Delta Airlines

3.10 of 5 stars | 407 reviews

GetHuman-215251's Delta Airlines Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Delta Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Delta Airlines in any way.

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