Delta Dental: * month after filing grievance I still do not h...
A Delta Dental customer review by GetHuman user ~Delta member from November 6th, 2017
Background on ~Delta member's case
GetHuman: ~Delta member - can you tell our other Delta Dental customers when your case took place?
~Delta member: Yeah. It was middle of the night, on October 29th.
GetHuman: Did you reach out to Delta Dental, and if so, how?
GetHuman: And which of these common Delta Dental customer issues best describes the reason you wanted to talk to them?
(Shows ~Delta member a list of common Delta Dental problems)
~Delta member: "Get insurance" was why I was trying to call.
~Delta member's review of Delta Dental customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Dental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Delta member: * month after filing grievance I still do not have response from the company. Unprofessional and incompetent services
GetHuman: Let's quantify your experience contacting Delta Dental. On a scale of 1 to 5, how easy is it go get help on a Delta Dental problem?
~Delta member: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Delta member: I'd give them a five out of five on communication.
GetHuman: And what about Delta Dental's ability to quickly and effectively address your problem?
~Delta member: For that I would say three out of five.
GetHuman: And finally- any advice for other Delta Dental customers?
~Delta member: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Dental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Delta member taken from his Delta Dental customer service problem that occurred on October 29th, 2017.