Delta Dental: I waited on hold ** minutes and still never got...
A Delta Dental customer review by GetHuman user ~Argh from November 1st, 2017
Background on ~Argh's case
GetHuman: ~Argh - can you tell our other Delta Dental customers when your case took place?
~Argh: Yes. It was evening, on October 29th.
GetHuman: Did you reach out to Delta Dental, and if so, how?
GetHuman: And which of these common Delta Dental customer issues best describes the reason you wanted to talk to them?
(Shows ~Argh a list of common Delta Dental problems)
~Argh: "Update account information" was why I was trying to call.
~Argh's review of Delta Dental customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Dental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Argh: I waited on hold ** minutes and still never got to speak to a rep. It was the *th time calling and only one out of the six times did I ever make it through to a rep, and they couldn't help me and told me to call back on Monday.
GetHuman: Let's quantify your experience contacting Delta Dental. On a scale of 1 to 5, how easy is it go get help on a Delta Dental problem?
~Argh: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Argh: I'd give them a three out of five on communication.
GetHuman: And what about Delta Dental's ability to quickly and effectively address your problem?
~Argh: For that I would say five out of five.
GetHuman: And finally- any advice for other Delta Dental customers?
~Argh: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Dental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Argh taken from his Delta Dental customer service problem that occurred on October 29th, 2017.