Delta Dental: I work for a dentist.I tried for an hour to spe...
A Delta Dental customer review by GetHuman user ~dental professional from November 14th, 2017
Background on ~dental professional's case
GetHuman: ~dental professional - can you tell our other Delta Dental customers when your case took place?
~dental professional: Yeah. It was afternoon, on November 10th.
GetHuman: Did you reach out to Delta Dental, and if so, how?
GetHuman: And which of these common Delta Dental customer issues best describes the reason you wanted to talk to them?
(Shows ~dental professional a list of common Delta Dental problems)
~dental professional: "Get insurance" was why I was trying to call.
~dental professional's review of Delta Dental customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Dental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dental professional: I work for a dentist.I tried for an hour to speak to a human being. They do not offer a prompt for a live customer service rep. I had a patient to service and could not help him. Can usually TRICK their automated when calling re PPO or PPO * had no option other than to hang up and hope by writing here someone at Delta will make much needed changes to their customer service.
GetHuman: Let's quantify your experience contacting Delta Dental. On a scale of 1 to 5, how easy is it go get help on a Delta Dental problem?
~dental professional: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dental professional: I'd give them a five out of five on communication.
GetHuman: And what about Delta Dental's ability to quickly and effectively address your problem?
~dental professional: For that I would say five out of five.
GetHuman: And finally- any advice for other Delta Dental customers?
~dental professional: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Dental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dental professional taken from his Delta Dental customer service problem that occurred on November 10th, 2017.