Delta Dental: My claim has been sent in * times, by my period...
A Delta Dental customer review by GetHuman user ~Pisces 54 from November 1st, 2017
Background on ~Pisces 54's case
GetHuman: ~Pisces 54 - can you tell our other Delta Dental customers when your case took place?
~Pisces 54: Yes I can. It was middle of the night, on October 27th.
GetHuman: Did you reach out to Delta Dental, and if so, how?
GetHuman: And which of these common Delta Dental customer issues best describes the reason you wanted to talk to them?
(Shows ~Pisces 54 a list of common Delta Dental problems)
~Pisces 54: "Find a provider" was why I was trying to call.
~Pisces 54's review of Delta Dental customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Dental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pisces 54: My claim has been sent in * times, by my periodontist office. They still haven't received and information from Delta Dental. The claim was put in July, **** and is supposedly covered in my plan. I think someone needs to investigate their practices. I believe they maybe taking advantage of their customers. Their service is the worst I have ever seen!!!!
GetHuman: Let's quantify your experience contacting Delta Dental. On a scale of 1 to 5, how easy is it go get help on a Delta Dental problem?
~Pisces 54: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pisces 54: I'd give them a five out of five on communication.
GetHuman: And what about Delta Dental's ability to quickly and effectively address your problem?
~Pisces 54: For that I would say five out of five.
GetHuman: And finally- any advice for other Delta Dental customers?
~Pisces 54: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Dental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pisces 54 taken from his Delta Dental customer service problem that occurred on October 27th, 2017.