Delta Dental: The hold time is absolutely unbelievable!!! I w...
A Delta Dental customer review by GetHuman user ~ashli314 from November 1st, 2017
Background on ~ashli314's case
GetHuman: ~ashli314 - can you tell our other Delta Dental customers when your case took place?
~ashli314: Yes I can. It was evening, on October 22nd.
GetHuman: Did you reach out to Delta Dental, and if so, how?
GetHuman: And which of these common Delta Dental customer issues best describes the reason you wanted to talk to them?
(Shows ~ashli314 a list of common Delta Dental problems)
~ashli314: "Update account information" was why I was trying to call.
~ashli314's review of Delta Dental customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Dental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ashli314: The hold time is absolutely unbelievable!!! I work at a dental office and have to call them atleast once per week, and the hold time is almost ALWAYS *Hr or MORE. I am currently going on hour * right now....and still on hold!
GetHuman: Let's quantify your experience contacting Delta Dental. On a scale of 1 to 5, how easy is it go get help on a Delta Dental problem?
~ashli314: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ashli314: I'd give them a five out of five on communication.
GetHuman: And what about Delta Dental's ability to quickly and effectively address your problem?
~ashli314: For that I would say four out of five.
GetHuman: And finally- any advice for other Delta Dental customers?
~ashli314: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Dental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ashli314 taken from his Delta Dental customer service problem that occurred on October 22nd, 2017.