Denon: Bought an AVRS***W Receiver. Difficulty with c...
A Denon customer review by GetHuman user GetHuman-concann from November 29th, 2017
Background on GetHuman-concann's case
GetHuman: GetHuman-concann - can you tell our other Denon customers when your case took place?
GetHuman-concann: Yes I can. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Denon, and if so, how?
GetHuman: And which of these common Denon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-concann a list of common Denon problems)
GetHuman-concann: "Returns" was why I was trying to call.
GetHuman-concann's review of Denon customer service
GetHuman: So how would you sum up your experience for GetHuman's Denon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-concann: Bought an AVRS***W Receiver. Difficulty with controls. Called Customer Service on *******. Told the remote was defective, and replacement would be processed. Called on ******* and was told replacement would be sent within *-* business days. The lack of any sense of urgency is disappointing at best.
GetHuman: Let's quantify your experience contacting Denon. On a scale of 1 to 5, how easy is it go get help on a Denon problem?
GetHuman-concann: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-concann: I'd give them a one out of five on communication.
GetHuman: And what about Denon's ability to quickly and effectively address your problem?
GetHuman-concann: For that I would say four out of five.
GetHuman: And finally- any advice for other Denon customers?
GetHuman-concann: Call them early in the day or late. Don't forget any personal or account information you might need for Denon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-concann taken from his Denon customer service problem that occurred on November 25th, 2017.
Denon
2.00 of 5 stars | 14 reviews
GetHuman-concann's Denon Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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