Denver Post: I have called and complained about my paper bei...
A Denver Post customer review by GetHuman user ~dfm from November 18th, 2017
Background on ~dfm's case
GetHuman: ~dfm - can you tell our other Denver Post customers when your case took place?
~dfm: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to Denver Post, and if so, how?
GetHuman: And which of these common Denver Post customer issues best describes the reason you wanted to talk to them?
(Shows ~dfm a list of common Denver Post problems)
~dfm: "Delivery problem" was why I was trying to call.
~dfm's review of Denver Post customer service
GetHuman: So how would you sum up your experience for GetHuman's Denver Post customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dfm: I have called and complained about my paper being missed or delivered late. This happens consistently. I have never received an on-time delivery. No one ever calls me back. Horrible customer service!
GetHuman: Let's quantify your experience contacting Denver Post. On a scale of 1 to 5, how easy is it go get help on a Denver Post problem?
~dfm: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dfm: I'd give them a five out of five on communication.
GetHuman: And what about Denver Post's ability to quickly and effectively address your problem?
~dfm: For that I would say four out of five.
GetHuman: And finally- any advice for other Denver Post customers?
~dfm: Call them early in the day or late. Don't forget any personal or account information you might need for Denver Post to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dfm taken from his Denver Post customer service problem that occurred on November 16th, 2017.