Denver Post: We have had a problem with the digital access f...
A Denver Post customer review by GetHuman user ~Jan from November 21st, 2017
Background on ~Jan's case
GetHuman: ~Jan - can you tell our other Denver Post customers when your case took place?
~Jan: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to Denver Post, and if so, how?
GetHuman: And which of these common Denver Post customer issues best describes the reason you wanted to talk to them?
(Shows ~Jan a list of common Denver Post problems)
~Jan: "Lower my bill" was why I was trying to call.
~Jan's review of Denver Post customer service
GetHuman: So how would you sum up your experience for GetHuman's Denver Post customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jan: We have had a problem with the digital access for a long period of time. Today ******* we received a copy of Saturday's (*******) paper twice. When we called Customer service we could not get thru to speak to a Customer Service agent as we kept getting hung up on. Extremely UPSET!!!
GetHuman: Let's quantify your experience contacting Denver Post. On a scale of 1 to 5, how easy is it go get help on a Denver Post problem?
~Jan: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jan: I'd give them a two out of five on communication.
GetHuman: And what about Denver Post's ability to quickly and effectively address your problem?
~Jan: For that I would say five out of five.
GetHuman: And finally- any advice for other Denver Post customers?
~Jan: Call them early in the day or late. Don't forget any personal or account information you might need for Denver Post to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jan taken from his Denver Post customer service problem that occurred on November 16th, 2017.