Diamond Resorts and Hotels: Classic bait and switch when buying into diamon...
A Diamond Resorts and Hotels customer review by GetHuman user ~Roy from November 21st, 2017
Background on ~Roy's case
GetHuman: ~Roy - can you tell our other Diamond Resorts and Hotels customers when your case took place?
~Roy: Yes. It was afternoon, on November 15th.
GetHuman: Did you reach out to Diamond Resorts and Hotels, and if so, how?
GetHuman: And which of these common Diamond Resorts and Hotels customer issues best describes the reason you wanted to talk to them?
(Shows ~Roy a list of common Diamond Resorts and Hotels problems)
~Roy: "Change booking" was why I was trying to call.
~Roy's review of Diamond Resorts and Hotels customer service
GetHuman: So how would you sum up your experience for GetHuman's Diamond Resorts and Hotels customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Roy: Classic bait and switch when buying into diamond resorts. Save yourself from another headache. DONT Buy! Got disconnected, no call back from vee even though she has my number. Very unhappy with customer service and the whole diamond dream vacation.
GetHuman: Let's quantify your experience contacting Diamond Resorts and Hotels. On a scale of 1 to 5, how easy is it go get help on a Diamond Resorts and Hotels problem?
~Roy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Roy: I'd give them a four out of five on communication.
GetHuman: And what about Diamond Resorts and Hotels's ability to quickly and effectively address your problem?
~Roy: For that I would say five out of five.
GetHuman: And finally- any advice for other Diamond Resorts and Hotels customers?
~Roy: Call them early in the day or late. Don't forget any personal or account information you might need for Diamond Resorts and Hotels to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Roy taken from his Diamond Resorts and Hotels customer service problem that occurred on November 15th, 2017.