Diamond Resorts and Hotels: What you need to do in order to get to a human...
A Diamond Resorts and Hotels customer review by GetHuman user ~khile from November 14th, 2017
Background on ~khile's case
GetHuman: ~khile - can you tell our other Diamond Resorts and Hotels customers when your case took place?
~khile: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to Diamond Resorts and Hotels, and if so, how?
GetHuman: And which of these common Diamond Resorts and Hotels customer issues best describes the reason you wanted to talk to them?
(Shows ~khile a list of common Diamond Resorts and Hotels problems)
~khile: "Overcharge/Strange charge" was why I was trying to call.
~khile's review of Diamond Resorts and Hotels customer service
GetHuman: So how would you sum up your experience for GetHuman's Diamond Resorts and Hotels customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~khile: What you need to do in order to get to a human is to choose the option that you want to make a reservation. That agent can help you with questions about anything (not just reservations.)
GetHuman: Let's quantify your experience contacting Diamond Resorts and Hotels. On a scale of 1 to 5, how easy is it go get help on a Diamond Resorts and Hotels problem?
~khile: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~khile: I'd give them a four out of five on communication.
GetHuman: And what about Diamond Resorts and Hotels's ability to quickly and effectively address your problem?
~khile: For that I would say three out of five.
GetHuman: And finally- any advice for other Diamond Resorts and Hotels customers?
~khile: Call them early in the day or late. Don't forget any personal or account information you might need for Diamond Resorts and Hotels to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~khile taken from his Diamond Resorts and Hotels customer service problem that occurred on November 13th, 2017.