Diamond Resorts and Hotels: was able to get the information i needed, but d...
A Diamond Resorts and Hotels customer review by GetHuman user ~anon from November 22nd, 2017
Background on ~anon's case
GetHuman: ~anon - can you tell our other Diamond Resorts and Hotels customers when your case took place?
~anon: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to Diamond Resorts and Hotels, and if so, how?
GetHuman: And which of these common Diamond Resorts and Hotels customer issues best describes the reason you wanted to talk to them?
(Shows ~anon a list of common Diamond Resorts and Hotels problems)
~anon: "Overcharge/Strange charge" was why I was trying to call.
~anon's review of Diamond Resorts and Hotels customer service
GetHuman: So how would you sum up your experience for GetHuman's Diamond Resorts and Hotels customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anon: was able to get the information i needed, but did have to play around a little to contact a human* i had to make two calls to accomplish my goal
GetHuman: Let's quantify your experience contacting Diamond Resorts and Hotels. On a scale of 1 to 5, how easy is it go get help on a Diamond Resorts and Hotels problem?
~anon: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anon: I'd give them a five out of five on communication.
GetHuman: And what about Diamond Resorts and Hotels's ability to quickly and effectively address your problem?
~anon: For that I would say five out of five.
GetHuman: And finally- any advice for other Diamond Resorts and Hotels customers?
~anon: Call them early in the day or late. Don't forget any personal or account information you might need for Diamond Resorts and Hotels to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anon taken from his Diamond Resorts and Hotels customer service problem that occurred on November 12th, 2017.