Digis: The technician was very knowledgable and person...
A Digis customer review by GetHuman user ~Cindy from November 27th, 2017
Background on ~Cindy's case
GetHuman: ~Cindy - can you tell our other Digis customers when your case took place?
~Cindy: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to Digis, and if so, how?
GetHuman: And which of these common Digis customer issues best describes the reason you wanted to talk to them?
(Shows ~Cindy a list of common Digis problems)
~Cindy: "None of those really matches why I wanted to call Digis that day." was why I was trying to call.
~Cindy's review of Digis customer service
GetHuman: So how would you sum up your experience for GetHuman's Digis customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cindy: The technician was very knowledgable and personable. He did everything lpossible to help but we were stopped as we don't have any way of connecting out Internet straight into the computer.
GetHuman: Let's quantify your experience contacting Digis. On a scale of 1 to 5, how easy is it go get help on a Digis problem?
~Cindy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cindy: I'd give them a five out of five on communication.
GetHuman: And what about Digis's ability to quickly and effectively address your problem?
~Cindy: For that I would say one out of five.
GetHuman: And finally- any advice for other Digis customers?
~Cindy: Call them early in the day or late. Don't forget any personal or account information you might need for Digis to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cindy taken from his Digis customer service problem that occurred on November 20th, 2017.
Digis
2.33 of 5 stars | 19 reviews
~Cindy's Digis Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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