DirecTV: I have been trying to activate directtv since y...
A DirecTV customer review by GetHuman user ~Don Smith from November 18th, 2017
Background on ~Don Smith's case
GetHuman: ~Don Smith - can you tell our other DirecTV customers when your case took place?
~Don Smith: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~Don Smith a list of common DirecTV problems)
~Don Smith: "Payment Inquiry" was why I was trying to call.
~Don Smith's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Don Smith: I have been trying to activate directtv since yesterday. Century Link only interested in converting me to Prism. When told I'm not interested in Prism your representative not interested in me.*Very frustrating experience. I may discontinue using you and Cetury Link in the future. Don Smith
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Don Smith: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Don Smith: I'd give them a three out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Don Smith: For that I would say five out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Don Smith: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Don Smith taken from his DirecTV customer service problem that occurred on November 14th, 2017.