DirecTV: Unnecessary testing of * non-functional units r...
A DirecTV customer review by GetHuman user GetHuman-422080 from November 20th, 2017
Background on GetHuman-422080's case
GetHuman: GetHuman-422080 - can you tell our other DirecTV customers when your case took place?
GetHuman-422080: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-422080 a list of common DirecTV problems)
GetHuman-422080: "Returns" was why I was trying to call.
GetHuman-422080's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-422080: Unnecessary testing of * non-functional units resulted in representative selling us an upgrade. Had to wait for call two days later to complete payment. Then never received call to set up new service in our home. I had to call * days later to find out they had no clue, but had openings for the next day. Technician arrived next day. They kept dropping the ball or forgetting or ???? I give them an F.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
GetHuman-422080: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-422080: I'd give them a five out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
GetHuman-422080: For that I would say four out of five.
GetHuman: And finally- any advice for other DirecTV customers?
GetHuman-422080: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-422080 taken from his DirecTV customer service problem that occurred on November 17th, 2017.