DirecTV: Unable to receive ANY information about setting...

A DirecTV customer review by GetHuman user ~refuse to give from November 24th, 2017

Background on ~refuse to give's case

GetHuman: ~refuse to give - can you tell our other DirecTV customers when your case took place?
~refuse to give: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to DirecTV, and if so, how?
~refuse to give: I used the 888-238-3712 number I found for on the GetHuman DirecTV customer phone number page I was on: DirecTV Customer Service Phone Number
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
Shows ~refuse to give a list of common DirecTV problems
~refuse to give: "Returns" was why I was trying to call.

~refuse to give's review of DirecTV customer service

GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~refuse to give: Unable to receive ANY information about setting up a new account WITHOUT GIVING E-MAIL ADDRESS TO THEM FIRST. We will not do this as we do not desire solicitations through from anyone through e-mail...same reason we're on the no-call list.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~refuse to give: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~refuse to give: I'd give them a five out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~refuse to give: For that I would say five out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~refuse to give: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~refuse to give taken from his DirecTV customer service problem that occurred on November 20th, 2017.

DirecTV

2.74 of 5 stars | 378 reviews
DirecTV ReviewsDirecTV's Phone NumberAll DirecTV contact infoGeneral DirecTV customer service info
~refuse to give's DirecTV Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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