DirecTV: Very difficult to get a representative that spe...
A DirecTV customer review by GetHuman user ~greg from November 27th, 2017
Background on ~greg's case
GetHuman: ~greg - can you tell our other DirecTV customers when your case took place?
~greg: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~greg a list of common DirecTV problems)
~greg: "Refund" was why I was trying to call.
~greg's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~greg: Very difficult to get a representative that speaks English as a first language. Additionally, if you get disconnected you very likely will not get a return call because many of the Directv representatives are not allowed to place out bound calls. Terrible customer service experience. But, in all fairness I expect terrible customer service when I call any cable provider.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~greg: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~greg: I'd give them a five out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~greg: For that I would say two out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~greg: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~greg taken from his DirecTV customer service problem that occurred on November 19th, 2017.