DirecTV: I ordered the Genie upgrade in October and it's...
A DirecTV customer review by GetHuman user ~Ticked Off from November 24th, 2017
Background on ~Ticked Off's case
GetHuman: ~Ticked Off - can you tell our other DirecTV customers when your case took place?
~Ticked Off: Sure. It was evening, on November 22nd.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~Ticked Off a list of common DirecTV problems)
~Ticked Off: "Service Outage" was why I was trying to call.
~Ticked Off's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ticked Off: I ordered the Genie upgrade in October and it's Nov. *. They are so screwed up. *nd day we have wasted waiting for an install. I've been with Directv for almost * years and these last few months are enough to change my servicer.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Ticked Off: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ticked Off: I'd give them a three out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Ticked Off: For that I would say four out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Ticked Off: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ticked Off taken from his DirecTV customer service problem that occurred on November 22nd, 2017.