DirecTV: I called in October of **** Direct TV to inform...
A DirecTV customer review by GetHuman user GetHuman-75256 from November 25th, 2017
Background on GetHuman-75256's case
GetHuman: GetHuman-75256 - can you tell our other DirecTV customers when your case took place?
GetHuman-75256: Sure. It was afternoon, on November 21st.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-75256 a list of common DirecTV problems)
GetHuman-75256: "Returns" was why I was trying to call.
GetHuman-75256's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-75256: I called in October of **** Direct TV to inform the company that I had moved and I will no longer need cable services from this Company. I also gave the Direct TV Rep. My new address where the final bill could forward to. On January *, **** I received a fraud alert from my bank stating that Direct TV was attempting to process an unauthorized transaction in the amount of $***.**. My bank did not let it go through. I did not authorize this transaction. I then called Direct TV and spoke to a service rep. that told me my account had been open for the last two month although I closed my account in October of ****. The Rep told me that there was just a change of address completed at the time of the phone call I made to cancel services. I'm not sure why your customer services rep. did not close my account when I requested. I have not had services with Direct TV since October of ****. I am not responsible for this bill because you customer services rep. did not do his or her job. I am now with
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
GetHuman-75256: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-75256: I'd give them a one out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
GetHuman-75256: For that I would say five out of five.
GetHuman: And finally- any advice for other DirecTV customers?
GetHuman-75256: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-75256 taken from his DirecTV customer service problem that occurred on November 21st, 2017.