Dear DirecTV,**This Family SUPPORTS YOU! We ar...
A DirecTV customer review by GetHuman user ~lori from November 25th, 2017
Background on ~lori's case
GetHuman: ~lori - can you tell our other DirecTV customers when your case took place?
~lori: Yup. It was late at night, on November 15th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~lori a list of common DirecTV problems)
~lori: "Cancel service" was why I was trying to call.
~lori's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lori: Dear DirecTV,**This Family SUPPORTS YOU! We are to the point of wanting to Boy-cot NBC. I used to record ALL of the "Today" shows, and recently stopped due to how they did NOT report all the news fairly. So we have been fed up with them previous to this ordeal they have caused for you (DIRECTV).**In the past I have suggested that you sell your packages with a cost per channel. I think people would JUMP ON THIS IDEA if you could manage and market it well. Most people on average only watch about seven channels, and we are sold hundreds. I would rather pay $** for a few channels I watch than $*** for hundreds of channels I don't watch.**I pray you get this resolved in a way that will please all, but do not "cave-in" to NBC if they are unreasonable. Most people will understand. Keep up the good work and continue to make a desirable service and please try to keep prices low. "They" may say the economy is better, but it isn't. Many including my retired Marine husban
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~lori: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lori: I'd give them a three out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~lori: For that I would say four out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~lori: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lori taken from his DirecTV customer service problem that occurred on November 15th, 2017.