DirecTV: My problem was fairly simple. My bank had issue...
A DirecTV customer review by GetHuman user ~Northwest_Guy from November 25th, 2017
Background on ~Northwest_Guy's case
GetHuman: ~Northwest_Guy - can you tell our other DirecTV customers when your case took place?
~Northwest_Guy: Yes. It was evening, on November 23rd.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~Northwest_Guy a list of common DirecTV problems)
~Northwest_Guy: "Service Outage" was why I was trying to call.
~Northwest_Guy's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Northwest_Guy: My problem was fairly simple. My bank had issued a new debit card and DirectTv did not have the new information. So they were unable to make the autopay withdrawl. The technician updated my card information. She was polite, professional and courteous. She spoke so quickly that I had a bit of difficulty understanding her, but nothing too difficult. She had my service back on in a minute.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Northwest_Guy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Northwest_Guy: I'd give them a five out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Northwest_Guy: For that I would say five out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Northwest_Guy: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Northwest_Guy taken from his DirecTV customer service problem that occurred on November 23rd, 2017.