DirecTV: My DVR bit the dust and I had to call for a rep...
A DirecTV customer review by GetHuman user ~likes technology from November 8th, 2017
Background on ~likes technology's case
GetHuman: ~likes technology - can you tell our other DirecTV customers when your case took place?
~likes technology: Yup. It was afternoon, on November 5th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~likes technology a list of common DirecTV problems)
~likes technology: "Payment Inquiry" was why I was trying to call.
~likes technology's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~likes technology: My DVR bit the dust and I had to call for a replacement, and then call again to activate the new box. Both times my wait time was next to nothing and the representatives were outstanding. I think DirecTV does a great job!
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~likes technology: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~likes technology: I'd give them a three out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~likes technology: For that I would say five out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~likes technology: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~likes technology taken from his DirecTV customer service problem that occurred on November 5th, 2017.