Directv uses third world countries for customer...

A DirecTV customer review by GetHuman user ~jjohnson from November 23rd, 2017

Background on ~jjohnson's case

GetHuman: ~jjohnson - can you tell our other DirecTV customers when your case took place?
~jjohnson: Yes. It was morning, on November 22nd.
GetHuman: Did you reach out to DirecTV, and if so, how?
~jjohnson: I used the 800-756-0134 number I found for on the GetHuman DirecTV customer phone number page I was on: DirecTV Customer Service Phone Number
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~jjohnson a list of common DirecTV problems)
~jjohnson: "Dispute a Charge" was why I was trying to call.

~jjohnson's review of DirecTV customer service

GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jjohnson: Directv uses third world countries for customer service. The first person took forever to get on the phone. She was very nice, but her thick Indian accent made it near impossible to understand. After this discussion I was transferred to yet another yet to be identified *rd world country where yet another woman with a thick accent rattled off the details of a contract I was agreeing to. Her accent was even worse, and she might as well have spoken a foreign language.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~jjohnson: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jjohnson: I'd give them a five out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~jjohnson: For that I would say three out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~jjohnson: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jjohnson taken from his DirecTV customer service problem that occurred on November 22nd, 2017.


2.74 of 5 stars | 378 reviews

~jjohnson's DirecTV Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like DirecTV, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with DirecTV in any way.

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