DirecTV: Direct TV blows. Can't get anyone to actually...
A DirecTV customer review by GetHuman user ~Doug Borst from November 27th, 2017
Background on ~Doug Borst's case
GetHuman: ~Doug Borst - can you tell our other DirecTV customers when your case took place?
~Doug Borst: Sure. It was afternoon, on November 23rd.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~Doug Borst a list of common DirecTV problems)
~Doug Borst: "Payment Inquiry" was why I was trying to call.
~Doug Borst's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Doug Borst: Direct TV blows. Can't get anyone to actually help with problem. I am switching back to DISH as soon as my contract is up!
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Doug Borst: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Doug Borst: I'd give them a five out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Doug Borst: For that I would say one out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Doug Borst: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Doug Borst taken from his DirecTV customer service problem that occurred on November 23rd, 2017.