DirecTV: The tech was so rude!!! and I have been with t...

A DirecTV customer review by GetHuman user ~lil feet2000 from November 27th, 2017

Background on ~lil feet2000's case

GetHuman: ~lil feet2000 - can you tell our other DirecTV customers when your case took place?
~lil feet2000: Sure. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to DirecTV, and if so, how?
~lil feet2000: I used the 888-238-3712 number I found for on the GetHuman DirecTV customer phone number page I was on: DirecTV Customer Service Phone Number
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
Shows ~lil feet2000 a list of common DirecTV problems
~lil feet2000: "Refund" was why I was trying to call.

~lil feet2000's review of DirecTV customer service

GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lil feet2000: The tech was so rude!!! and I have been with them for * yearsand now I wwill be looking for new servies!!!!
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~lil feet2000: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lil feet2000: I'd give them a four out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~lil feet2000: For that I would say one out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~lil feet2000: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lil feet2000 taken from his DirecTV customer service problem that occurred on November 23rd, 2017.

DirecTV

2.74 of 5 stars | 378 reviews
DirecTV ReviewsDirecTV's Phone NumberAll DirecTV contact infoGeneral DirecTV customer service info
~lil feet2000's DirecTV Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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