DirecTV: I spoke with the Manager of Retention: Melessia...
A DirecTV customer review by GetHuman user GetHuman-47893 from November 27th, 2017
Background on GetHuman-47893's case
GetHuman: GetHuman-47893 - can you tell our other DirecTV customers when your case took place?
GetHuman-47893: Yup. It was morning, on November 24th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-47893 a list of common DirecTV problems)
GetHuman-47893: "Cancel service" was why I was trying to call.
GetHuman-47893's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-47893: I spoke with the Manager of Retention: Melessia employee * *********... Not professional, continued to talk over the customer, non-negotiatable, etc. My coverage price changed and I didn't agree to an early cancellation fee. Her comment "Direct TV is worldwide it's nothing no one can do for, either me or the President".
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
GetHuman-47893: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-47893: I'd give them a five out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
GetHuman-47893: For that I would say one out of five.
GetHuman: And finally- any advice for other DirecTV customers?
GetHuman-47893: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-47893 taken from his DirecTV customer service problem that occurred on November 24th, 2017.