DirecTV: initial agent denied my request for vacation su...
A DirecTV customer review by GetHuman user ~redbeanz from November 27th, 2017
Background on ~redbeanz's case
GetHuman: ~redbeanz - can you tell our other DirecTV customers when your case took place?
~redbeanz: Yeah. It was middle of the night, on November 21st.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~redbeanz a list of common DirecTV problems)
~redbeanz: "Service Outage" was why I was trying to call.
~redbeanz's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~redbeanz: initial agent denied my request for vacation suspension, but when I asked to be escalated to a supervisor, that person made it happen. perhaps the first contact people are trained not to make any decisions that deviate from the training book.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~redbeanz: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~redbeanz: I'd give them a three out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~redbeanz: For that I would say two out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~redbeanz: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~redbeanz taken from his DirecTV customer service problem that occurred on November 21st, 2017.