DirecTV: Only * months of service and I was not complete...
A DirecTV customer review by GetHuman user ~Chanel5 from November 15th, 2017
Background on ~Chanel5's case
GetHuman: ~Chanel5 - can you tell our other DirecTV customers when your case took place?
~Chanel5: Sure. It was middle of the night, on November 8th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~Chanel5 a list of common DirecTV problems)
~Chanel5: "Payment Inquiry" was why I was trying to call.
~Chanel5's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chanel5: Only * months of service and I was not completely satisfied. I didn't get my sports package free for signing up, when I was told I would get those channels. To many problems in between the third party and the DTV. And worst of all, bill came up to $*** * $*** early termination * $*** for each box. I would never never never go through them again. I haven't had cable with them for a few months and they where finally able to get to my debit card when funds where available.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Chanel5: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chanel5: I'd give them a five out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Chanel5: For that I would say two out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Chanel5: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chanel5 taken from his DirecTV customer service problem that occurred on November 8th, 2017.