DirecTV: I've tried to pay a bill over a month now that...
A DirecTV customer review by GetHuman user ~brendon dixon from November 21st, 2017
Background on ~brendon dixon's case
GetHuman: ~brendon dixon - can you tell our other DirecTV customers when your case took place?
~brendon dixon: Yes. It was morning, on November 13th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~brendon dixon a list of common DirecTV problems)
~brendon dixon: "Returns" was why I was trying to call.
~brendon dixon's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~brendon dixon: I've tried to pay a bill over a month now that direct won't accept...... now that its finally went through direct tv says it hasn't so now I'm sitting here in the hole cause of cable I can't watch thank you direct your the best!
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~brendon dixon: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~brendon dixon: I'd give them a five out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~brendon dixon: For that I would say five out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~brendon dixon: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~brendon dixon taken from his DirecTV customer service problem that occurred on November 13th, 2017.