DirecTV: Simple problem - auto payment billing did not m...
A DirecTV customer review by GetHuman user ~Jim from November 23rd, 2017
Background on ~Jim's case
GetHuman: ~Jim - can you tell our other DirecTV customers when your case took place?
~Jim: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~Jim a list of common DirecTV problems)
~Jim: "Cancel Account" was why I was trying to call.
~Jim's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jim: Simple problem - auto payment billing did not match agreement. Agent explained that the amount represented * months, as auto payment had not paid first month. Would have expected that info to show on billing, but it did not. CSR was pleasant, clear, and didn't push when I declined the "protection" package offered.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Jim: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jim: I'd give them a one out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Jim: For that I would say four out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Jim: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jim taken from his DirecTV customer service problem that occurred on November 17th, 2017.