DirecTV: tech was late. Tech was grumpy. Billing was les...
A DirecTV customer review by GetHuman user ~coyote spirit from November 16th, 2017
Background on ~coyote spirit's case
GetHuman: ~coyote spirit - can you tell our other DirecTV customers when your case took place?
~coyote spirit: Yeah. It was middle of the night, on November 7th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~coyote spirit a list of common DirecTV problems)
~coyote spirit: "Service Outage" was why I was trying to call.
~coyote spirit's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~coyote spirit: tech was late. Tech was grumpy. Billing was less than honest about end of *st year increases. After ** months, another $**.** increase with a double-talk explanation.Channel selection is terrible, unless you love infomercials and paying extra for a decent movie. Direct could take lesson from Century Link on customer service, but they won't, because they don,t care.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~coyote spirit: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~coyote spirit: I'd give them a one out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~coyote spirit: For that I would say four out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~coyote spirit: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~coyote spirit taken from his DirecTV customer service problem that occurred on November 7th, 2017.