Direct Buy: The operator was very helpful and understanding...
A Direct Buy customer review by GetHuman user ~jferreira3 from November 9th, 2017
Background on ~jferreira3's case
GetHuman: ~jferreira3 - can you tell our other Direct Buy customers when your case took place?
~jferreira3: Yes I can. It was morning, on November 8th.
GetHuman: Did you reach out to Direct Buy, and if so, how?
GetHuman: And which of these common Direct Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~jferreira3 a list of common Direct Buy problems)
~jferreira3: "Complaint" was why I was trying to call.
~jferreira3's review of Direct Buy customer service
GetHuman: So how would you sum up your experience for GetHuman's Direct Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jferreira3: The operator was very helpful and understanding to our problem and let me know that our membership was already switched to the Greater Hartford Store as the West Springfield Store is no longer in business. Yeah, I have been trying to contact them for * days now and finally tried directbuy customer service on google. Your number should be listed on all your websites!
GetHuman: Let's quantify your experience contacting Direct Buy. On a scale of 1 to 5, how easy is it go get help on a Direct Buy problem?
~jferreira3: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jferreira3: I'd give them a two out of five on communication.
GetHuman: And what about Direct Buy's ability to quickly and effectively address your problem?
~jferreira3: For that I would say three out of five.
GetHuman: And finally- any advice for other Direct Buy customers?
~jferreira3: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jferreira3 taken from his Direct Buy customer service problem that occurred on November 8th, 2017.
Direct Buy
4.00 of 5 stars | 10 reviews
~jferreira3's Direct Buy Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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