Direct Buy: The service rep Kia is trying to deal with corp...
A Direct Buy customer review by GetHuman user GetHuman-438699 from November 27th, 2017
Background on GetHuman-438699's case
GetHuman: GetHuman-438699 - can you tell our other Direct Buy customers when your case took place?
GetHuman-438699: Yes. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Direct Buy, and if so, how?
GetHuman: And which of these common Direct Buy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-438699 a list of common Direct Buy problems)
GetHuman-438699: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-438699's review of Direct Buy customer service
GetHuman: So how would you sum up your experience for GetHuman's Direct Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-438699: The service rep Kia is trying to deal with corporate to help me with my issue. She has been very kind and supportive.
GetHuman: Let's quantify your experience contacting Direct Buy. On a scale of 1 to 5, how easy is it go get help on a Direct Buy problem?
GetHuman-438699: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-438699: I'd give them a five out of five on communication.
GetHuman: And what about Direct Buy's ability to quickly and effectively address your problem?
GetHuman-438699: For that I would say two out of five.
GetHuman: And finally- any advice for other Direct Buy customers?
GetHuman-438699: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-438699 taken from his Direct Buy customer service problem that occurred on November 24th, 2017.
Direct Buy
4.00 of 5 stars | 10 reviews
GetHuman-438699's Direct Buy Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
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