Direct Express: *** if this option was available. Stole MY mon...
A Direct Express customer review by GetHuman user ~100% Disabled Combat Vet from November 16th, 2017
Background on ~100% Disabled Combat Vet's case
GetHuman: ~100% Disabled Combat Vet - can you tell our other Direct Express customers when your case took place?
~100% Disabled Combat Vet: Yeah. It was evening, on November 15th.
GetHuman: Did you reach out to Direct Express, and if so, how?
GetHuman: And which of these common Direct Express customer issues best describes the reason you wanted to talk to them?
(Shows ~100% Disabled Combat Vet a list of common Direct Express problems)
~100% Disabled Combat Vet: "Question" was why I was trying to call.
~100% Disabled Combat Vet's review of Direct Express customer service
GetHuman: So how would you sum up your experience for GetHuman's Direct Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~100% Disabled Combat Vet: *** if this option was available. Stole MY money-almost $****-MY government issued ***% disability funds.Thief went shopping with MY Card **** miles away. Direct Express' Security Breach NOT mine! ABYSMAL!RUDE!INNEFECTUAL!INEFFICIENT!DISRESPECTFUL!INADEQUATE! Refuse to let me speak to Supervisor. Canned Script response. Will not respond to my email. How did they get this contract and how do hope to keep it? SHAME ON YOU!
GetHuman: Let's quantify your experience contacting Direct Express. On a scale of 1 to 5, how easy is it go get help on a Direct Express problem?
~100% Disabled Combat Vet: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~100% Disabled Combat Vet: I'd give them a three out of five on communication.
GetHuman: And what about Direct Express's ability to quickly and effectively address your problem?
~100% Disabled Combat Vet: For that I would say one out of five.
GetHuman: And finally- any advice for other Direct Express customers?
~100% Disabled Combat Vet: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~100% Disabled Combat Vet taken from his Direct Express customer service problem that occurred on November 15th, 2017.