Direct Express: I called them , they re not customer service, a...
A Direct Express customer review by GetHuman user ~Monster Technician from November 22nd, 2017
Background on ~Monster Technician's case
GetHuman: ~Monster Technician - can you tell our other Direct Express customers when your case took place?
~Monster Technician: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Direct Express, and if so, how?
GetHuman: And which of these common Direct Express customer issues best describes the reason you wanted to talk to them?
(Shows ~Monster Technician a list of common Direct Express problems)
~Monster Technician: "Setup an account" was why I was trying to call.
~Monster Technician's review of Direct Express customer service
GetHuman: So how would you sum up your experience for GetHuman's Direct Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Monster Technician: I called them , they re not customer service, asked me for blance in my account also cannot talk in person as customer service . What phone number talk to person on phone as customer service?
GetHuman: Let's quantify your experience contacting Direct Express. On a scale of 1 to 5, how easy is it go get help on a Direct Express problem?
~Monster Technician: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Monster Technician: I'd give them a two out of five on communication.
GetHuman: And what about Direct Express's ability to quickly and effectively address your problem?
~Monster Technician: For that I would say one out of five.
GetHuman: And finally- any advice for other Direct Express customers?
~Monster Technician: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Monster Technician taken from his Direct Express customer service problem that occurred on November 16th, 2017.