Direct Express: Omg thay are absolutely no help at all try to g...
A Direct Express customer review by GetHuman user ~ mad lady from November 17th, 2017
Background on ~ mad lady's case
GetHuman: ~ mad lady - can you tell our other Direct Express customers when your case took place?
~ mad lady: Yeah. It was late at night, on November 8th.
GetHuman: Did you reach out to Direct Express, and if so, how?
GetHuman: And which of these common Direct Express customer issues best describes the reason you wanted to talk to them?
(Shows ~ mad lady a list of common Direct Express problems)
~ mad lady: "Complaint" was why I was trying to call.
~ mad lady's review of Direct Express customer service
GetHuman: So how would you sum up your experience for GetHuman's Direct Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ mad lady: Omg thay are absolutely no help at all try to get money out of * different ATM's and could not and no help would explain to me what the problem could be with the card only problem they have told me is too receive a new card would you be * to ** business days and I would not have access to my funds or they can charge me $**.** for today Express thinking of canceling the card bad service all the way around sorry for anyone who has to go through this
GetHuman: Let's quantify your experience contacting Direct Express. On a scale of 1 to 5, how easy is it go get help on a Direct Express problem?
~ mad lady: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ mad lady: I'd give them a five out of five on communication.
GetHuman: And what about Direct Express's ability to quickly and effectively address your problem?
~ mad lady: For that I would say four out of five.
GetHuman: And finally- any advice for other Direct Express customers?
~ mad lady: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ mad lady taken from his Direct Express customer service problem that occurred on November 8th, 2017.