Direct Express: they kept hanging up the line, then when connec...

A Direct Express customer review by GetHuman user GetHuman-350715 from November 28th, 2017

Background on GetHuman-350715's case

GetHuman: GetHuman-350715 - can you tell our other Direct Express customers when your case took place?
GetHuman-350715: Yes I can. It was evening, on November 20th.
GetHuman: Did you reach out to Direct Express, and if so, how?
GetHuman-350715: I used the 888-741-1115 number I found for on the GetHuman Direct Express customer phone number page I was on: Direct Express Customer Service Phone Number
GetHuman: And which of these common Direct Express customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-350715 a list of common Direct Express problems)
GetHuman-350715: "Complaint" was why I was trying to call.

GetHuman-350715's review of Direct Express customer service

GetHuman: So how would you sum up your experience for GetHuman's Direct Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-350715: they kept hanging up the line, then when connection was made would not let us speak to a supervisor and very rude
GetHuman: Let's quantify your experience contacting Direct Express. On a scale of 1 to 5, how easy is it go get help on a Direct Express problem?
GetHuman-350715: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-350715: I'd give them a five out of five on communication.
GetHuman: And what about Direct Express's ability to quickly and effectively address your problem?
GetHuman-350715: For that I would say four out of five.
GetHuman: And finally- any advice for other Direct Express customers?
GetHuman-350715: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-350715 taken from his Direct Express customer service problem that occurred on November 20th, 2017.

Direct Express

2.13 of 5 stars | 176 reviews

GetHuman-350715's Direct Express Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Direct Express, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Direct Express in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!