Direct Express: I need tracking number for replacement card ord...

A Direct Express customer review by GetHuman user GetHuman-alfordsi from December 5th, 2017

Background on GetHuman-alfordsi's case

GetHuman: GetHuman-alfordsi - can you tell our other Direct Express customers when your case took place?
GetHuman-alfordsi: Yes. It was afternoon, on November 28th.
GetHuman: Did you reach out to Direct Express, and if so, how?
GetHuman-alfordsi: I used the 888-741-1115 number I found for on the GetHuman Direct Express customer phone number page I was on: Direct Express Customer Service Phone Number
GetHuman: And which of these common Direct Express customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-alfordsi a list of common Direct Express problems)
GetHuman-alfordsi: "Question" was why I was trying to call.

GetHuman-alfordsi's review of Direct Express customer service

GetHuman: So how would you sum up your experience for GetHuman's Direct Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-alfordsi: I need tracking number for replacement card ordered on Oct, *nd
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-alfordsi: The operator assured me they would contact me with the tracking number for my replacement card, I can't get through
GetHuman: Let's quantify your experience contacting Direct Express. On a scale of 1 to 5, how easy is it go get help on a Direct Express problem?
GetHuman-alfordsi: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-alfordsi: I'd give them a one out of five on communication.
GetHuman: And what about Direct Express's ability to quickly and effectively address your problem?
GetHuman-alfordsi: For that I would say five out of five.
GetHuman: And finally- any advice for other Direct Express customers?
GetHuman-alfordsi: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-alfordsi taken from his Direct Express customer service problem that occurred on November 28th, 2017.

Direct Express

2.13 of 5 stars | 176 reviews

GetHuman-alfordsi's Direct Express Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Direct Express, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Direct Express in any way.

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