Disney Movie Club: The man speaking on hold was like a carnival ba...
A Disney Movie Club customer review by GetHuman user ~Auntie Nanuuq from November 14th, 2017
Background on ~Auntie Nanuuq's case
GetHuman: ~Auntie Nanuuq - can you tell our other Disney Movie Club customers when your case took place?
~Auntie Nanuuq: Sure. It was evening, on November 12th.
GetHuman: Did you reach out to Disney Movie Club, and if so, how?
GetHuman: And which of these common Disney Movie Club customer issues best describes the reason you wanted to talk to them?
(Shows ~Auntie Nanuuq a list of common Disney Movie Club problems)
~Auntie Nanuuq: "Refund a Charge" was why I was trying to call.
~Auntie Nanuuq's review of Disney Movie Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Disney Movie Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Auntie Nanuuq: The man speaking on hold was like a carnival barker...so annoying trying to sell me products..loud, pushy, fake excitement. After *-* minutes of listening to High Pressure sales pitch I finally spoke w* Annie who helped me to close my account. She was very nice and even offered to send me a pre-addressed mailing label so I could return my unwanted movies!
GetHuman: Let's quantify your experience contacting Disney Movie Club. On a scale of 1 to 5, how easy is it go get help on a Disney Movie Club problem?
~Auntie Nanuuq: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Auntie Nanuuq: I'd give them a four out of five on communication.
GetHuman: And what about Disney Movie Club's ability to quickly and effectively address your problem?
~Auntie Nanuuq: For that I would say five out of five.
GetHuman: And finally- any advice for other Disney Movie Club customers?
~Auntie Nanuuq: Call them early in the day or late. Don't forget any personal or account information you might need for Disney Movie Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Auntie Nanuuq taken from his Disney Movie Club customer service problem that occurred on November 12th, 2017.